Welcome to CrystalRoom Cleaning. These Terms and Conditions ("Terms") govern your use of our website, crystalroomcleaning.com (the "Website"), and the cleaning services ("Services") provided by CrystalRoom Cleaning ("we," "our," or "us").
By accessing our Website or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, please do not use our Website or Services.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Website for personal and non-commercial purposes.
You agree not to:
Some features of our Website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use any content from our Website without our express written consent.
You may book our Services through our Website, by phone, or by email. All bookings are subject to availability and acceptance by us. We reserve the right to refuse service to anyone for any reason at our discretion.
Pricing for our Services is as stated on our Website or as quoted to you directly. All prices are in USD unless otherwise specified and are subject to change without notice. Additional charges may apply for services not included in the standard cleaning packages or for special circumstances (e.g., excessive dirt, pet hair, etc.).
Payment for Services must be made in advance or as specified in your service agreement. We accept various payment methods as indicated on our Website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method you provide.
You may cancel or reschedule a booked Service by providing at least 24 hours' notice before the scheduled service time. Cancellations or rescheduling requests made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the service cost. No-shows or cancellations after our staff has arrived at your location will be charged the full service amount.
You are responsible for ensuring that our cleaning staff has access to the premises at the scheduled service time. If our staff cannot access the premises due to reasons beyond our control (e.g., locked doors, incorrect address, etc.), we may charge a lock-out fee equivalent to the service cost.
Before our cleaning staff arrives, you are responsible for:
Our Services do not include:
We strive to provide high-quality cleaning services. If you are not satisfied with our Services, please notify us within 24 hours of service completion, and we will re-clean any areas of concern at no additional cost.
THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
We are not responsible for any pre-existing damage to items or property. It is your responsibility to inform us of any fragile items or areas that require special attention before our cleaning staff arrives.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CRYSTALROOM CLEANING, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE WEBSITE OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless CrystalRoom Cleaning, its affiliates, directors, employees, agents, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website or Services.
The Website may contain links to third-party websites or services that are not owned or controlled by CrystalRoom Cleaning. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We reserve the right to modify these Terms at any time without prior notice. Any changes to the Terms will be effective immediately upon posting on the Website. Your continued use of the Website or Services after any changes to these Terms constitutes your acceptance of such changes.
We may terminate or suspend your access to the Website or Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Website and Services will immediately cease.
These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Tokyo, Japan for the resolution of any disputes arising out of or relating to these Terms or your use of the Website or Services.
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of the Terms will continue in full force and effect.
These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and CrystalRoom Cleaning concerning the Website and Services.
If you have any questions about these Terms, please contact us at:
CrystalRoom Cleaning
〒223-0057 神奈川県横浜市港北区新羽町336-1 ハイツ松本104号
青田市南区, 香川県 3385810
Email: info@parvionautumn.com
Phone: +81-3-3583-3211